Our Guarantee
If we don’t turn up when we say we will, or fall short of our standards, your next clean is free.
Service Guarantee
Our promise to every customer
We believe good service should be simple. That means turning up when we say we will, doing a proper job, and being clear about what you can expect. Our Service Guarantee sets out exactly how we work, what we promise, and what we ask in return — no fluff, no hidden extras, just fair and honest cleaning.
Scheduling
We clean on a rolling basis — monthly, 6-weekly or 8-weekly — depending on what you choose. We’ll keep you updated and give notice of any changes.
Access
We can be trusted in and around your property, even if you’re not home. All we ask is that we can get to the areas that need cleaning. That means:
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Gates are unlocked
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Pets are secured
If we arrive and can’t access the property, we may still need to charge for the visit.
Add-On Services
We can only offer a personal service to customers we know and clean for regularly — so these extras are available to regular customers only. If any specialist kit is needed, it’ll be listed as a separate cost in your quote.
Payment
We send an invoice after each clean. In return for prompt payment, we’ll stick to our word — turning up when we say we will. And if we don’t, your next clean is free.
Cancellations
Our service is based on a regular schedule and a rolling agreement. When you sign up, you’re committing to ongoing cleaning — not one-off visits.
This helps us plan properly and keeps the service running smoothly for everyone.
Weather
We clean in most conditions, but will reschedule if it’s unsafe for us to do our work. E.g. Lighting/High Winds
Health & Safety
We carry out full risk assessments and won’t do anything unsafe. Roof access is only done if deemed safe after inspection.
Ready for a quote?
Tell us what you need and we’ll get back to you with a clear, no-obligation quote — no hassle, no upselling, just honest pricing.